Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Qatar Customs Enhances Workforce Training for Global Edge

Qatar Customs Enhances Workforce Training for Global Edge

To enhance competitiveness, Qatar Customs invited the WCO to conduct a workshop focused on improving management capabilities and optimizing talent planning, development, and performance evaluation. Participants learned the importance of competency-based job descriptions through the WCO framework and recognized the crucial role of fostering a positive work environment. Moving forward, Qatar Customs will deepen its collaboration with the WCO to continuously improve its human resource management practices. The workshop aimed to equip managers with the necessary skills and knowledge for effective leadership and employee development.

12/30/2025 Customs Knowledge
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WCO Backs Philippines Customs Modernization with HRM System

WCO Backs Philippines Customs Modernization with HRM System

The World Customs Organization (WCO) successfully conducted a personnel management diagnostic of the Bureau of Customs (BOC) in the Philippines. This aimed to support BOC's strategic goals and HR modernization by building a competency-based HRM system. The diagnostic highlighted the importance of HR roles, competency-based HRM, and training development. The BOC committed to adopting the WCO's 18 customized recommendations to drive the implementation of future action plans.

01/05/2026 Customs Knowledge
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Global Aviation Body Urges Competencybased Training for Safety Boost

Global Aviation Body Urges Competencybased Training for Safety Boost

IATA promotes CBTA (Competency-Based Training and Assessment), which focuses on competency development. It emphasizes personalized learning and practical exercises to enhance the skills of aviation personnel, ensuring aviation safety and efficiency. This approach aims to equip individuals with the necessary competencies to perform their roles effectively, contributing to a safer and more reliable aviation industry. The training methodology prioritizes demonstrable skills and knowledge, moving away from traditional, purely theoretical approaches.

01/07/2026 Logistics Industry Insights
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Niger Customs Enhances Training Via WCO WACAM Initiative

Niger Customs Enhances Training Via WCO WACAM Initiative

The World Customs Organization (WCO), through the WACAM project, supports the modernization of human resource management in Niger Customs. This assistance focuses on building a competency-based HRM system, including refining job catalogs and competency frameworks, and developing communication plans. The project aims to enhance Niger Customs' talent management capabilities and strengthen its change management capacity. Ultimately, this initiative contributes to building an internationalized workforce, improving overall customs effectiveness, and promoting national economic development.

01/07/2026 Customs Knowledge
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Madagascar Customs Boosts Trade with Talent Development

Madagascar Customs Boosts Trade with Talent Development

With the support of the World Customs Organization, Madagascar Customs is implementing a competency-based human resource management system to improve the quality of customs personnel and promote trade facilitation and economic development. By building tools such as job catalogs and competency frameworks, and formulating change management plans, Madagascar Customs is moving towards the goal of building a high-performance organization. The initiative focuses on modernizing customs operations through talent development and streamlined processes to enhance trade efficiency.

12/30/2025 Customs Knowledge
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Liberia Enhances Tax Collection with WCO Assistance

Liberia Enhances Tax Collection with WCO Assistance

With the support of the WCO WACAM project, the Liberia Revenue Authority is actively implementing a competency-based human resource management system. This includes developing tools such as job benchmarks, competency frameworks, and job descriptions, as well as formulating human resource and training strategies. This initiative aims to enhance employee performance, achieve organizational goals, and inject new vitality into Liberia's economic development and social progress. The focus is on building a skilled and effective tax workforce.

01/07/2026 Customs Knowledge
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IATA CBTA Certification Enhances Dangerous Goods Transport Safety

IATA CBTA Certification Enhances Dangerous Goods Transport Safety

IATA CBTA certification enhances the standards of dangerous goods transportation. The certification ensures training quality and reduces accident rates. It offers three types of certification tailored to different organizations. This rigorous program aims to improve safety and compliance within the dangerous goods supply chain by standardizing training and competency assessments. By focusing on competency-based training, CBTA certification ensures that personnel are adequately prepared to handle dangerous goods safely and efficiently, ultimately contributing to a safer and more secure transportation environment.

11/03/2025 Logistics Encyclopedia
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Customs Agencies Boost Efficiency Through Talent Management Strategies

Customs Agencies Boost Efficiency Through Talent Management Strategies

This guide aims to assist customs departments in establishing a competency-based human resource management system to enhance organizational effectiveness. It elaborates on the importance of human resource management, provides a roadmap for developing practical tools, and outlines methods for integrating competency orientation into various processes. Divided into three parts, the guide seeks to enable customs departments to build an exceptional team capable of addressing challenges and seizing opportunities. The ultimate goal is to foster a high-performing workforce within customs administrations.

01/05/2026 Customs Knowledge
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New CBTA Training Aims to Cut Costs in Dangerous Goods Transport

New CBTA Training Aims to Cut Costs in Dangerous Goods Transport

This article delves into IATA's Competency-Based Training and Assessment (CBTA) approach for dangerous goods, explaining its significance, core changes, implementation benefits, and specific steps. CBTA aims to enhance employee competency through targeted training, ensuring safe and compliant dangerous goods transportation, and helping companies reduce costs and increase efficiency. Businesses should proactively adopt CBTA to build a safer and more efficient operational system. This approach focuses on demonstrable skills and knowledge necessary for handling dangerous goods safely and in accordance with regulations.

12/30/2025 Logistics Encyclopedia
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